WEBSITE TERMS OF USE
Last updated: 20 September 2026
ABOUT THESE TERMS
These terms govern your use of houseoftours.global and any webpage, content or digital experience operated through or linked directly from this website, including Stu-e.
By using the website, you agree to comply with these terms. If you do not agree, you should stop using the website.
These terms govern use of the public website and free digital experiences. Separate contractual terms apply to paid consultancy, tour management, logistics, production, carnet, customs, visa, transport, event and other professional services.
WHO WE ARE
The website is operated by:
House of Tours Global Ltd
Company number: 12698906
Registered in England and Wales
Registered office: Unit 5A Production Park, Wakefield, England, WF9 3NR
Email: info@houseoftours.global
WEBSITE AVAILABILITY
We aim to keep the website available and functioning correctly, but we do not guarantee that it will always be available, uninterrupted, secure or free from errors.
We may suspend, withdraw, restrict, update or change any part of the website or a digital service without notice where reasonably necessary.
We are not responsible for loss caused solely by the website being unavailable where that unavailability is outside our reasonable control.
INFORMATION ON THE WEBSITE
Website content is provided for general information, educational and promotional purposes.
Although we take reasonable care when preparing content, we do not guarantee that all information is complete, accurate, current or suitable for a particular tour, journey, shipment, person or jurisdiction.
Touring, customs, carnets, visas, immigration, sponsorship, certificates of sponsorship, drivers’ hours, tachographs, taxation, insurance, safety, transport and regulatory requirements can change and may depend on individual circumstances.
You must independently verify important information with the relevant government authority, regulator, carrier, insurer, customs agent or appropriately qualified professional before acting on it.
Nothing on the public website constitutes legal, medical, financial, tax, immigration, customs, regulatory, mental-health or other professional advice.
STU-E AND AI-GENERATED CONTENT
Stu-e is an AI-powered digital twin designed to provide general touring information, guidance and signposting.
Stu-e is not a human adviser, emergency service, medical professional, mental-health professional, solicitor, accountant, immigration adviser, customs authority or government representative.
Stu-e’s responses may contain errors, inaccuracies, omissions, bias or outdated information. No response should be treated as verified fact, professional advice, formal instruction, quotation, booking confirmation or contractual commitment by House of Tours Global Ltd.
Important information must always be checked independently before you make a decision, incur costs, travel, ship goods, cross a border or take action.
If you are in immediate danger or experiencing a medical or mental-health emergency, contact the appropriate local emergency service. Do not rely on Stu-e for emergency assistance.
Do not submit passwords, payment-card information, passport details, confidential commercial information, medical records or other sensitive personal information unless we specifically request it through an appropriate secure process.
Interactions may be processed by third-party technology providers to deliver the service, maintain safety and security, troubleshoot problems and improve performance, as described in our Privacy Policy.
We may impose session limits and may suspend access where a user misuses the service or breaches these terms.
ACCEPTABLE USE
You must not use the website or Stu-e:
• unlawfully, fraudulently or maliciously;
• to infringe another person’s rights;
• to introduce viruses, malware or harmful code;
• to gain or attempt to gain unauthorised access to the website, its servers, systems or data;
• to scrape, harvest, copy or extract information using automated means without written permission;
• to overload, disrupt, damage or interfere with the website or another user’s experience;
• to impersonate another person or misrepresent your identity or affiliation;
• to submit unlawful, threatening, abusive, discriminatory, defamatory, obscene or harmful material;
• to obtain instructions intended to facilitate unlawful, dangerous, deceptive or harmful activity; or
• to treat Stu-e as a substitute for an appropriately qualified professional or authoritative source.
We may restrict or block access where we reasonably believe these terms have been breached or where action is necessary to protect users, systems, legal rights or third parties.
INTELLECTUAL PROPERTY
Unless otherwise stated, House of Tours Global Ltd or its licensors own the intellectual-property rights in the website and its content, including text, branding, graphics, photographs, video, audio, designs, databases, characters, prompts, dialogue and digital experiences.
You may view the website and print or download reasonable extracts for personal, non-commercial reference.
You must not copy, reproduce, publish, distribute, modify, sell, license, commercially exploit or create derivative works from website content without prior written permission, except where the law expressly permits it.
Third-party names, trademarks, photographs and other materials remain the property of their respective owners.
USER-SUBMITTED CONTENT
If you submit prompts, questions, messages, feedback, images, audio, video, documents or other content, you confirm that:
• you have the right to submit it;
• it does not infringe another person’s rights;
• it is not unlawful, defamatory, threatening, deceptive or harmful; and
• its submission and reasonable processing will not breach any duty of confidentiality.
You retain ownership of your original content.
You grant House of Tours Global Ltd a non-exclusive licence to store, process and use that content only as reasonably necessary to respond to you, provide the relevant website or AI service, administer security, troubleshoot problems or fulfil another purpose explained when the information is submitted.
THIRD-PARTY LINKS AND SERVICES
The website may link to or embed websites, platforms or services operated by third parties, including Tavus, WhatsApp, email providers, social-media platforms, video services, transport providers and touring suppliers.
Links and embedded content are provided for convenience or information. They do not necessarily mean that House of Tours Global Ltd endorses or controls the third party.
Third-party services operate under their own terms and privacy policies. We are not responsible for their independent content, security, availability or practices.
QUOTATIONS, BOOKINGS AND PROFESSIONAL SERVICES
Website descriptions, AI responses and informal discussions do not constitute binding quotations, bookings, guarantees or offers.
A service is confirmed only when House of Tours Global Ltd provides or accepts the relevant written confirmation and the parties agree the applicable scope, price, payment requirements and contractual terms.
Availability, routing, timings, prices, permits, border requirements and supplier arrangements may change.
Separate service terms, quotations or contracts govern paid consultancy, tour management, logistics, transport, freight, carnet, customs, visa, production, event and related services.
LIMITATION OF LIABILITY
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
To the fullest extent permitted by law, House of Tours Global Ltd is not liable for losses arising solely from:
• reliance on general, unverified or AI-generated website content;
• a user’s failure to verify information with an appropriate authority or professional;
• events outside our reasonable control;
• third-party websites, technology providers, carriers, suppliers or content;
• use of the website in breach of these terms;
• loss of data caused by a user’s own system or failure to maintain appropriate backups; or
• indirect or consequential business loss arising from free use of the public website.
If you are a consumer, nothing in these terms affects your statutory consumer rights.
Liability relating to paid services is governed by the terms applicable to the relevant quotation, booking or contract.
PRIVACY AND COOKIES
Our use of personal information is explained in our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy and Cookie Preferences panel.
CHILDREN
The website and Stu-e are intended principally for adults working in or interested in touring, entertainment and related industries.
Children should use interactive or communication features only with the involvement and permission of a parent or guardian.
Stu-e must not be relied upon by a child for emergency, medical, safeguarding or mental-health assistance.
CHANGES TO THESE TERMS
We may update these terms to reflect changes to the website, Stu-e, our services, technology or applicable law.
The current version will be published on this page with its latest revision date.
GOVERNING LAW
These terms are governed by the law of England and Wales.
The courts of England and Wales will have jurisdiction, except where applicable consumer law gives an individual the right to bring proceedings in another part of the United Kingdom or another jurisdiction.
CONTACT US
Questions about these terms should be sent to:
House of Tours Global Ltd
Company number: 12698906
Registered office: Unit 5A Production Park, Wakefield, England, WF9 3NR
Email: info@houseoftours.global
Website: houseoftours.global