HOUSE OF TOURS GLOBAL LTD
SERVICE TERMS AND CONDITIONS
Last updated: 20 September 2026
ABOUT THESE TERMS
These Service Terms and Conditions apply to business services supplied by House of Tours Global Ltd.
They are intended primarily for business clients, including artists operating professionally, artist companies, managers, booking agents, promoters, venues, production companies, suppliers and other music, entertainment or event-industry professionals.
They do not apply to a person purchasing services wholly or mainly for personal purposes as a consumer unless House of Tours Global Ltd expressly agrees otherwise in writing. Consumer clients may have additional statutory rights that cannot be excluded.
ABOUT US
House of Tours Global Ltd
Company number: 12698906
Registered in England and Wales
Registered office: Unit 5A Production Park, Wakefield, England, WF9 3NR
Email: info@houseoftours.global
In these terms, “HOT-G”, “we”, “us” and “our” mean House of Tours Global Ltd. “Client”, “you” and “your” mean the person or organisation purchasing or instructing the Services.
SERVICES
“Services” means the work described in an accepted quotation, proposal, booking confirmation, statement of work, email instruction or other written agreement.
Services may include:
• tour management and consultancy;
• logistics, freight, transport and vehicle arrangements;
• carnets, customs and border-support coordination;
• visa, immigration and certificate-of-sponsorship support;
• production, crew, backline, audio, lighting, video, staging and special-effects coordination;
• rehearsals, storage, venue and supplier arrangements;
• event, artist and production management; and
• other touring or entertainment-industry services agreed in writing.
The precise scope, dates, deliverables, fees and payment schedule will be stated in the relevant quotation or written confirmation.
QUOTATIONS AND FORMATION OF CONTRACT
A quotation is an invitation to purchase Services and is not a binding offer unless it expressly says otherwise.
Unless a quotation states a different period, it remains open for acceptance for 14 days and is subject to availability.
A binding contract is formed when any of the following occurs:
• you accept a quotation or proposal in writing;
• you sign an agreement or booking confirmation;
• you pay a deposit or other amount requested to confirm the Services; or
• you instruct us to begin work after receiving the quotation or these terms.
A booking is not secured until we have issued written confirmation and received any required deposit or advance payment in cleared funds.
If a quotation, statement of work or booking confirmation conflicts with these terms, the specific written quotation, statement of work or booking confirmation takes priority for that booking.
FEES, VAT AND EXPENSES
Fees are stated in the relevant quotation or written confirmation.
Unless stated otherwise:
• all prices exclude VAT and other applicable taxes;
• VAT will be added where legally required;
• prices exclude third-party supplier charges, travel, accommodation, subsistence, fuel, tolls, parking, ferries, flights, baggage, permits, visas, customs charges, duties, taxes, bonds, insurance, currency charges and bank fees;
• agreed working hours, day lengths, travel days, overtime and additional days will be charged at the rates stated in the quotation; and
• reasonable expenses properly incurred in delivering the Services are payable by the Client.
If a cost is quoted in another currency, you are responsible for exchange-rate movements, card or bank charges and differences between estimated and final converted amounts.
Estimates from third-party suppliers may change until formally confirmed.
PAYMENT
Unless the quotation states otherwise:
• a non-refundable deposit of 50% of the total quoted HOT-G fees is required to confirm the booking; and
• the remaining 50% must be paid in cleared funds before the Services begin, by the deadline stated in the quotation or invoice.
Third-party supplier costs, permits, travel, accommodation, taxes, duties, bonds and other external charges may be payable in full in advance.
You must pay invoices in full without deduction, withholding, counterclaim or set-off, except where required by law.
A payment is treated as made only when cleared funds are received into the nominated account.
If payment is late, we may:
• suspend work or withhold deliverables;
• release provisional bookings or supplier reservations;
• refuse to travel, dispatch goods or commence Services;
• charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable; and
• recover reasonable costs of collecting the overdue amount.
Suspension for non-payment does not remove your obligation to pay fees, expenses or committed supplier costs.
CANCELLATION BY THE CLIENT
You may cancel Services only by giving written notice.
Unless the quotation states otherwise:
• the booking deposit is non-refundable;
• you must pay for all work completed up to the date of cancellation;
• you must reimburse all non-refundable or committed third-party costs, cancellation charges and expenses properly incurred for the booking; and
• if the remaining balance has already become due under the agreed payment schedule, it remains payable.
We will take reasonable steps to reduce avoidable third-party cancellation costs, but we are not required to absorb costs or losses arising from your cancellation.
Postponement, substantial reduction of the Services or a material change of dates may be treated as cancellation unless otherwise agreed in writing.
Any credit offered for rescheduled work is discretionary and may be subject to supplier availability, revised prices and a replacement agreement.
CANCELLATION BY HOT-G
We may cancel or suspend Services if:
• you fail to pay an amount when due;
• you fail to provide required information, documentation, access or cooperation;
• we reasonably believe the work would be unlawful, unsafe or contrary to professional obligations;
• you commit a serious or repeated breach of the agreement;
• you or your representatives behave abusively, threateningly or dangerously; or
• a force-majeure event prevents or materially affects performance.
If we cancel without your breach and without a force-majeure reason, we will refund HOT-G fees paid for Services not yet performed.
Third-party charges already and properly committed on your instructions will be handled according to the relevant supplier’s cancellation terms and any refund actually received from that supplier.
CHANGES TO THE SERVICES
Changes must be agreed in writing.
Changes to dates, routing, personnel, vehicles, freight, equipment, venues, schedules, countries, border crossings, passenger numbers, cargo, production requirements or deliverables may affect the price and timetable.
We may issue a revised quotation or change order before carrying out additional work.
Where urgent circumstances make prior written approval impractical, we may take reasonable action necessary to protect people, equipment, the production, the itinerary or legal compliance. Reasonable resulting costs will be payable by the Client.
CLIENT RESPONSIBILITIES
You must:
• provide complete, accurate and timely instructions;
• identify an authorised decision-maker who can approve changes and costs;
• provide all required names, dates, itineraries, passenger details, cargo details, serial numbers, values, weights, dimensions, ownership information and supporting documents;
• promptly review and approve documents, schedules and proposed arrangements;
• ensure that artists, crew, passengers, equipment and activities are properly insured;
• comply with applicable laws, border requirements, venue rules and supplier terms;
• disclose dangerous goods, controlled items, restricted materials, batteries, liquids, pyrotechnics, weapons, medicines and other regulated cargo before arrangements are made;
• obtain any licences, permissions or releases allocated to you in the quotation; and
• provide a safe working environment and appropriate welfare arrangements.
We are entitled to rely on information supplied by you or on your behalf.
You are responsible for losses, delays, penalties, duties, taxes, storage charges, demurrage, additional transport or professional costs caused by incomplete, inaccurate or late information supplied by you or your representatives.
TRAVEL, VISAS AND IMMIGRATION
Immigration, work-permit, visa and certificate-of-sponsorship requirements depend on nationality, residence, role, activities, destination, duration and current law.
Unless expressly agreed otherwise, our role is limited to information, coordination and administrative support.
We do not act as a government authority or guarantee that any visa, permit, certificate, entry clearance or border admission will be granted.
Each traveller remains responsible for:
• holding a valid passport;
• checking personal entry and transit requirements;
• providing truthful and complete information;
• attending required appointments;
• carrying the correct original documents; and
• complying with immigration and border conditions.
Government, consular and application fees are non-refundable unless the relevant authority decides otherwise.
CARNETS, CUSTOMS AND FREIGHT
Where we provide carnet, customs or freight support, you must supply complete and accurate information about every item, including its description, quantity, serial number, value, country of origin and ownership.
You warrant that:
• you own the goods or have authority to transport and declare them;
• values and descriptions are accurate;
• goods are lawful and not prohibited or undeclared restricted items; and
• the goods exported will be re-imported or otherwise properly discharged where required.
You must follow all instructions for presenting, stamping, validating and discharging customs documents.
HOT-G does not guarantee customs clearance, border processing times or acceptance by an authority.
You are responsible for duties, taxes, penalties, guarantee claims, replacement documents, professional charges and other losses resulting from inaccurate information, failure to present documents correctly, unauthorised disposal of goods or failure to re-export or re-import them as required.
Freight, courier, airline, ferry, trucking, customs-agent and other transport services may also be subject to the provider’s own terms, liability limits and international conventions.
TRANSPORT, VEHICLES AND DRIVERS’ HOURS
Routes, schedules and arrival times are estimates unless expressly guaranteed in writing.
They may be affected by traffic, weather, border delays, ferries, flight disruption, vehicle issues, road restrictions, legal driving limits and events outside our reasonable control.
Itineraries must comply with applicable drivers’ hours, tachograph, working-time, rest and road-safety requirements.
We may amend a schedule or require additional drivers, vehicles, accommodation or rest time where reasonably necessary for safety or legal compliance. The Client is responsible for resulting reasonable additional costs unless caused by our breach.
THIRD-PARTY SUPPLIERS
We may arrange services from third-party suppliers, including carriers, freight agents, customs agents, venues, hotels, vehicle operators, production suppliers, crew and professional advisers.
Unless a quotation expressly states that HOT-G is supplying a third-party service as principal, HOT-G acts as the Client’s arranging intermediary for that service.
Third-party services are subject to the supplier’s own availability, terms, cancellation rules, insurance arrangements and liability limits.
We will use reasonable care when selecting and instructing suppliers, but we are not responsible for an independent supplier’s acts or omissions where we have exercised reasonable care and have not expressly accepted responsibility for that supplier’s performance.
Where reasonably possible, relevant supplier terms will be provided or identified to the Client.
SUBCONTRACTING AND PERSONNEL
We may use suitably skilled employees, freelancers, consultants, agents or subcontractors to provide the Services.
Named personnel may be replaced where reasonably necessary because of illness, availability, safety, travel disruption or other operational reasons. We will use reasonable efforts to provide an appropriate replacement.
SAFETY AND CONDUCT
The safety of personnel, artists, crew, audiences, suppliers and the public takes priority over schedules or commercial pressure.
We may stop or refuse work that we reasonably believe is unsafe, unlawful or likely to cause injury, damage or serious reputational harm.
The Client is responsible for the conduct of its artists, employees, representatives, guests and contractors.
Abusive, discriminatory, threatening, violent or seriously inappropriate behaviour may result in immediate suspension or cancellation without refund of earned fees.
INSURANCE
Each party is responsible for maintaining insurance appropriate to its activities and legal obligations.
Unless expressly agreed otherwise, the Client is responsible for arranging adequate insurance for:
• artists, crew and passengers;
• instruments, equipment, merchandise and cargo;
• travel disruption and cancellation;
• public and employer’s liability;
• vehicles under the Client’s control; and
• event, production and non-appearance risks.
HOT-G is not an insurer. Any assistance with insurance arrangements does not constitute a guarantee that cover is suitable or that a claim will be paid.
CONFIDENTIALITY
Each party must keep confidential any non-public commercial, financial, technical, personal or operational information received from the other party.
Confidential information may be used only to perform or receive the Services and may be disclosed only:
• to personnel, advisers and suppliers who need it for that purpose and are subject to appropriate confidentiality obligations;
• where the other party consents; or
• where disclosure is required by law, a regulator, court or competent authority.
This clause does not apply to information that is already public through no breach, was lawfully known beforehand or is independently developed.
DATA PROTECTION
Each party must comply with applicable data-protection law.
Our handling of personal information as an independent controller is explained in our Privacy Policy.
Where either party processes personal information solely on the other party’s documented instructions, the parties will enter into any additional data-processing terms reasonably required by law.
The Client must ensure that it has a lawful basis to provide personal information about artists, crew, passengers, representatives and other individuals to HOT-G and its relevant suppliers.
INTELLECTUAL PROPERTY
Each party retains ownership of intellectual property it owned before the Services began.
Unless otherwise agreed in writing:
• HOT-G retains ownership of its methods, templates, systems, know-how, databases, supplier networks and pre-existing materials;
• the Client may use deliverables created specifically for it for the purpose for which they were supplied after all relevant invoices are paid; and
• no trademark, brand, image, recording or other protected material may be used beyond the agreed purpose without permission.
PUBLICITY
Neither party may imply endorsement, sponsorship or partnership beyond what has been agreed.
We will obtain appropriate permission before using confidential project details or unreleased artist information for publicity.
Unless the Client instructs us otherwise in writing, we may identify the Client or project in a factual list of professional experience after the relevant work has become public, provided this does not disclose confidential information.
WARRANTIES
We will provide the Services with reasonable care and skill.
Except as expressly stated in the agreement, and to the fullest extent permitted by law, no other warranty or guarantee is given regarding outcomes, savings, availability, border clearance, permits, supplier performance, schedules, commercial success or fitness for an unstated purpose.
LIMITATION OF LIABILITY
Nothing in these terms excludes or limits liability for:
• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• deliberate wrongdoing; or
• any liability that cannot lawfully be excluded or limited.
Subject to those exceptions, HOT-G is not liable for:
• indirect or consequential loss;
• loss of profit, revenue, opportunity, anticipated savings, reputation or goodwill;
• losses caused by inaccurate or incomplete Client information;
• decisions made by governments, customs authorities, border agencies, venues, carriers or other independent third parties;
• confiscation, delay or refusal caused by undeclared or incorrectly documented goods;
• losses that could reasonably have been reduced by the Client; or
• events outside our reasonable control.
Subject to the above, HOT-G’s total aggregate liability arising from a booking will not exceed the HOT-G professional fees paid or payable for the specific Services giving rise to the claim.
Third-party supplier charges, taxes, duties, bonds, freight costs and other pass-through expenditure are not included when calculating that liability cap.
The parties agree that this allocation of risk is reasonable in the context of the fees charged and the availability of insurance.
INDEMNITY
The Client will indemnify HOT-G against reasonable losses, liabilities, penalties, duties, taxes, claims and costs arising from:
• inaccurate, incomplete or misleading information supplied by or for the Client;
• unlawful, dangerous, prohibited or undeclared goods or activities;
• infringement of another person’s rights by materials supplied by the Client;
• breach of immigration, customs, carnet or border obligations attributable to the Client; or
• the acts or omissions of the Client’s artists, personnel, guests or contractors,
except to the extent the loss was caused by HOT-G’s negligence, breach or deliberate wrongdoing.
FORCE MAJEURE
Neither party is liable for delay or failure caused by events beyond its reasonable control.
These may include severe weather, natural disaster, epidemic, pandemic, war, terrorism, civil unrest, strikes, border closure, government action, changes in law, transport disruption, cancellation by a carrier or venue, power or telecommunications failure and serious illness.
The affected party must notify the other as soon as reasonably practicable and take reasonable steps to reduce the effect.
Force majeure does not remove the Client’s obligation to pay for Services already performed or non-refundable third-party commitments properly made before or during the event.
If the disruption continues and substantially prevents performance, either party may terminate the affected Services by written notice.
COMPLAINTS
Any concern should be raised promptly so that we have a reasonable opportunity to investigate and, where possible, correct the issue.
Formal complaints should be sent to info@houseoftours.global with relevant booking information and supporting evidence.
Unless it would be unreasonable to do so, the Client should notify us of a claim within 14 days of becoming aware of the issue.
TERMINATION
Either party may terminate the agreement immediately by written notice if the other:
• commits a material breach that cannot be remedied;
• fails to remedy a remediable material breach within a reasonable period after written notice;
• becomes insolvent or ceases trading; or
• acts unlawfully or creates a serious safety risk.
Termination does not affect rights, payments or liabilities that arose before termination.
Clauses concerning payment, confidentiality, intellectual property, data protection, liability, indemnity and governing law continue after termination.
GENERAL
Neither party may transfer the agreement without the other party’s written consent, except that HOT-G may transfer it as part of a genuine sale or restructuring of its business.
A delay in enforcing a right does not waive that right.
If any provision is found invalid or unenforceable, the remaining provisions continue in effect.
The agreement does not create a partnership, employment relationship or joint venture between the parties.
A person who is not a party to the agreement has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.
The quotation, booking confirmation, agreed change orders and these terms form the entire agreement concerning the Services and replace earlier discussions about the same subject.
Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.
NOTICES
Formal notices must be sent by email to the addresses used in the quotation or booking confirmation.
A notice is treated as received on the next business day after sending, provided the sender does not receive a delivery-failure notification.
GOVERNING LAW AND JURISDICTION
The agreement and any non-contractual dispute arising from it are governed by the law of England and Wales.
The courts of England and Wales have exclusive jurisdiction, unless the parties agree another dispute-resolution process in writing.
CONTACT
House of Tours Global Ltd
Company number: 12698906
Registered office: Unit 5A Production Park, Wakefield, England, WF9 3NR
Email: info@houseoftours.global
Website: houseoftours.global